Privacy Policy

Introduction

CoMatch ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coopfrictionmap.info and use our multiplayer game matchmaking advisory services.

We are based in Istanbul, Turkey, and operate in accordance with applicable data protection laws, including the Law on the Protection of Personal Data (Kişisel Verileri Koruma Kanunu, KVKK). Please read this policy carefully. If you do not agree with our practices, please do not use our services.

Information We Collect

We may collect information about you in several ways:

Contact and Inquiry Information

When you contact us via email, contact form, or phone, we collect your name, email address, phone number, and the content of your message. This information is used to respond to your inquiries and provide customer support.

Diagnostic and Preference Data

When you use our diagnostic quiz or assessment tools to identify co-op friction points in your team, we collect information about your gaming preferences, communication style, skill level, and team composition. This data helps us recommend games aligned with your specific needs and is essential to delivering our core service.

Technical and Usage Data

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referral source. We may use analytics tools to understand how visitors interact with our site and to improve our services. This data is collected through cookies and similar tracking technologies.

Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as pixels and local storage) to enhance your experience, remember your preferences, and analyze site usage patterns. These may include:

• Essential cookies: Required for basic site functionality and security.
• Preference cookies: Remember your choices and settings.
• Analytics cookies: Help us understand how you use our site to improve performance and content.

You can control cookie settings through your browser. Disabling cookies may affect site functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and improve our game matchmaking advisory services and diagnostic tools.
• To respond to your inquiries, provide customer support, and communicate with you about your account or service updates.
• To analyze usage patterns and optimize our website and services.
• To send you informational emails about new features, recommendations, or service changes (you may opt out at any time).
• To comply with legal obligations and enforce our Terms of Service.
• To detect, prevent, and address fraud, security issues, and technical problems.

Data Sharing and Processors

We do not sell your personal data. However, we may share information with:

• Service providers: Third-party vendors who assist us with hosting, analytics, email delivery, and customer support. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Legal compliance: When required by law, court order, or government request, we may disclose information to appropriate authorities.
• Business transfers: If CoMatch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share diagnostic or preference data with game publishers or third-party marketers without your explicit consent.

Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact and inquiry information is retained for as long as needed to respond and for record-keeping purposes (typically up to 2 years).
• Diagnostic and preference data is retained to improve your experience and provide ongoing recommendations (you may request deletion at any time).
• Technical and usage data is typically retained for 12 months for analytics purposes.
• Cookies are retained according to their type; essential cookies persist for the session, while analytics cookies may persist for up to 24 months.

You may request deletion of your data at any time by contacting us, subject to legal and operational requirements.

Your Rights and Choices

Under Turkish data protection law (KVKK) and other applicable regulations, you have the following rights:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information.
• Right to deletion: You may request deletion of your personal data, subject to legal obligations.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to object: You may object to certain types of processing, including marketing communications.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to withdraw consent: If we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including game platforms, community forums, and external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

CoMatch is based in Turkey. If you access our services from outside Turkey, your information may be transferred to, stored in, and processed in Turkey and other countries where we or our service providers operate. By using our services, you consent to such transfers, provided they comply with applicable data protection laws.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following such notification constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us using the information above. We will respond to your request within 30 days in accordance with applicable law.

Data Protection Authority

If you believe your rights have been violated or wish to file a complaint regarding our data practices, you may contact the Turkish Data Protection Authority (Kişisel Verileri Koruma Kurumu, KVKK) at www.kvk.gov.tr.